Freight Carrier
If your product was shipped to you by freight carrier (i.e. Conway,
Yellow, etc.) we ask that you follow a few steps to ensure quality of
your product: First, please inspect the product for visible damage
before the carrier leaves. If there are damages, please make notes onto
the Bill of Lading (delivery receipt). Finally, notify Customer Service
at 1.877.899.SAFE, or email info@fullsource.com.
Products that are properly returned, according to these guidelines, are
eligible for a refund in the form of a credit to the original method of
payment.
Return shipping costs will be at the customer's expense. Returns
will be inspected prior to issuing credit. Upon receipt and processing
of the return, we will credit you for the total purchase price (not
including shipping and handling), less any applicable restocking fees.
A restocking fee may apply to large orders. Please keep in mind that
credit card companies vary in the time they take to post credits.
Please contact Customer Service by phone at 1.877.899.SAFE, or email info@fullsource.com
to receive an RMA (Return Merchandise Authorization) number. Customer
Service hours are Mon-Thurs 8:00 AM to 6:00 PM and 8:00 AM to 5:30 PM
Fri EST.
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